Committed to a Welcoming Environment for All

We are here to help! When purchasing tickets to a performance, please indicate you are interested in accessible services; doing so at that time will help us give you the best possible seats and assistance.

Call the box office or use TTY at 214-880-0202  between 10 a.m. and 5 p.m. Monday through Friday and on weekend performance days. For in-person questions, please note that venue box offices open 90 minutes before performance time on performance dates.

Please submit this form to request a service or an accommodation.

Accessible parking spaces are located on all levels of Lexus Red and in Lexus Silver, adjacent to the elevators. These spaces are available on a first-come, first-served basis.

The Center offers underground, on-site, valet and self-parking options during performance times. Valet parking is only available in Lexus Red and limited, so we strongly recommend purchasing in advance — available until up to two hours before curtain.

Purchase Lexus Red parking >

Purchase Lexus Silver parking >

To buy parking by phone, call the box office at 214-880-0202.

Please contact the access liaison at access@attpac.org if you have any questions.

Assistive listening devices amplify and clarify sound by reducing or eliminating ambient noise. Assistive listening systems are installed in all theaters, and headsets may be used at any seat. Headsets with induction are available for patrons who use hearing aids and cochlear implants with a “T” switch. Ask your audiologist whether your hearing aid or cochlear implant has a “T” switch (telecoil) and how to use it with an assistive listening headset.

Headsets are distributed for free on a first come, first served basis at the Concierge & Accessibility desk at the Winspear Opera House and at the box office at the Wyly Theatre with the deposit of a driver’s license or identification card.

• Entrances: All entrances to buildings and theaters are accessible. Elevators operate between the Lexus Red Parking and main entrances for the Margot and Bill Winspear Opera House, as well as the Lexus Silver Parking and the Dee and Charles Wyly Theatre. Elevators operate within theaters between the orchestra, terrace and upper levels. Note: Patrons attending a show at the Wyly Theatre should park in Lexus Silver and take the secure tunnel from the parking area directly to the lobby.
• Seating: All theaters have wheelchair and scooter-accessible locations where patrons can remain in their wheelchairs or transfer to theater seats. Patrons who cannot or do not wish to transfer from their wheelchairs to a theater seat should request wheelchair-accessible locations when ordering tickets. Seats with removable armrests are available on all levels. Bariatric chairs are available with advance notice. Wheelchair-accessible seating may be purchased by phone, in person and online. For personal assistance selecting accessible seats or for more information about accessibility, please contact the Access liaison at or access@attpac.org.
• Restrooms: All public restrooms are wheelchair-accessible. Companion-care restrooms are located on every level on the west side of the lobby and on Orchestra and Upper Grand Tier on the east side of the lobby.
• Door to Seat Service: Our friendly ushers are available starting one hour before performances begin to assist patrons from the front of the building to the theaters. At the theater, ushers are available to assist patrons to their seats or wheelchair-accessible locations. Mobility aids that cannot be stored safely within the patron’s seating area and wheelchairs for patrons who transfer to a theater seat will be stored outside the theater, as close as possible to patron’s seat. At intermission, ushers will make every effort to check in with patrons who need assistance getting to restroom entrances or intermission bars. At the conclusion of the performance, ushers will be available to help patrons to the elevator banks or the front of the building.
• Please note: Ushers are not permitted to accompany patrons into the parking garage. Staff, volunteers and ushers are not able to assist patrons in transferring to or from a wheelchair, theater seat or vehicle; to operate motorized mobility aids such as scooters and Segways; or to provide personal attendant services such as assisting patrons in the restroom, help with taking medications or similar activities.

The Center welcomes trained service animals (dogs or miniature horses) that meet the ADA standard, and their handlers. Service animals must be on a non-retractable physical leash and remain under the control of their handler at all times. Service animals are individually trained to do work or perform tasks for the benefit of an individual with a disability.

For the safety and welfare of our patrons, we do not allow pets, or emotional support or companion animals.

In the event that a service animal’s behavior or health status poses a direct threat to the health or safety of others, or is disturbing the patron experience, the service animal and handler may be asked to leave the Center.

The Center has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our team members with continuous training and by offering the resources and accommodations below to our guests.

Sensory bags containing special KCVIP badges, fidget tools, noise-canceling headphones and other resources are available for use (at no cost by leaving an ID) at the Concierge & Accessibility desk at the Winspear Opera House and at the box office at the Wyly Theatre. Weighted lap pads also are available.

Download the KultureCity All-Inclusive App (available for Apple and Android devices) to help you with your visit.

Know what to expect when you arrive at the Winspear Opera House! Travel along (quickly!) with Shelley as she leads us from the Lexus Red Parking Garage to the performance hall and all the accessible stops along the way!