Posted June 22, 2026
Meet the Team Behind Your Tickets: Humans Who Love the Arts!
In the age of AI, customer service has become a guessing game. Will you even get a real human the next time you need help scheduling your next health appointment, checking the status of a claim, or purchasing tickets for the next show or event you’re attending? At the AT&T Performing Arts Center, it’s a guarantee. You can expect to speak to humans who love the arts, probably pursue the arts outside of their day jobs, and could talk about the arts for hours (though try to remember, they have other customers!)
Meet William Clark, Ticket & Box Office Manager
“Recently, we went on sale with Not For Radio. The morning of the first presale, we had close to 17,000 people waiting in our online queue, with only about 2,200 seats available. Our ticketing team jumped into action. New patrons are always surprised that a human is picking up the phone! It was the busiest pre-sale we have ever had since my time here, but thanks to our amazing team, we were able to provide a great customer service experience. There’s something about that personal touch that makes everyone’s day brighter.”
“Outside of work, I am a huge mark for all things Shakespeare! Before working at the AT&T Performing Arts Center, I was at the Texas Shakespeare Festival in Kilgore, Texas. They put on 4-6 plays in repertory over an entire month, and it really is magical to see. Every year, I make the trip out to marathon the entire run of shows in just a few days. It’s companies like TSF and the many regional theaters in DFW that invigorate the community and keep the arts alive. It’s why I’m also proud to work on The Elevator Project, to uplift artists and companies that otherwise wouldn’t have that opportunity.”
Meet Jayda Davis, Senior Ticket & Box Office Supervisor
“With the amount of shows I’ve worked, I can’t really recall one moment that out-shined others. I strive to give my best every time—like going into extreme detail about seating for someone whose never been to our venues—I’ll do anything that I can to help the patron have a good time at an event.”
“I am a visual artist. I draw, paint, and try new mediums from time to time. Sometimes I sell things I’ve created. I am working on a webcomic as a hobby as well.”
Meet Alan Pollard, Senior Ticket Services Agent
“I was assisting a patron with accessing tickets via our new True Tickets digital wallet. She’d previously changed her password but now could not login to her account. When she called us, extremely frustrated, I tried to calm her down, so we could walk through the process together. After 2-3 unsuccessful attempts logging in, her mood was not improving. Suddenly, she brightened up, saying, “”Oh! I’ve got it now! Thanks for your help, goodbye!”” Before she could hang up, I asked what she had done that made the difference. “”I, um… set my phone keyboard back to English? Somehow, it got switched to German,”” she said. I told her I thought she was very brave to admit that. She busted out laughing, saying, “”You’d think the umlauts would’ve given it away, right?.”” We had a good laugh together and she asked if it would be okay for her to ask for me the next time she needed to call in. I told her that I’d be looking forward to it.”
“I am a performing artist. I started playing drums professionally at 15, added singing in college, and began acting in 2002. Fun fact: I’ve performed as either a musician, vocalist, or actor, in all 50 states of the US, plus the UK, France, and Italy!”
Meet Kassidy Stines, Ticket & Box Office Supervisor
“All of my customer service experience and knowledge was put to the test with the cancellation of a matinee show of Mrs. Doubtfire. I was working the call center that day when the phones were hit with a tidal wave of traffic. I was on the phone back-to-back for probably 3 hours straight, getting people moved to the evening performance or refunded. I remained calm and cordial through every call, despite the pressure test of a cancellation so close to showtime. Returning patrons applauded our flexibility. It means a lot when they come back for the customer experience we’re able to provide.
Outside of work, I am an artist, and co-founder of the DIY gallery space, 2Bed1Bath. My roommate and I use any open wall in our apartment to show the work of local artists. We’ve even been featured on KERA a few times. We want to give artists a way to show their work in a gallery setting without all the barriers of entry you find in more traditional galleries, like application fees.
I am also a printmaker, occasionally creating work in my home studio and teaching printmaking workshops.”